HARRISONBURG, Va. – Harrisonburg utilities customers will
soon have a new way to pay their bills online, as the City
transitions to its new Citizen Self Service online payment
tool.

Those who choose to pay their bills online will now need to
use their Customer Number located on their utilities bills
starting in April.

This number will allow customers to sign in through www.harrisonburgva.gov/water to pay their bill.

City Communications Director Mike Parks says customers have previously used their account number for online payments, but that option will no longer be available
starting next month.

Customers who prefer to pay their utilities bill by phone, mail
or in person will still be able to do so. There is no change to
those services.